FAQs for Buyers

Q1. What is the DNN Store?

DNN software is used by developers, designers and business people to quickly build and easily maintain websites of all kinds. We are the number one Web content management solution in the Microsoft ecosystem – over 700,000 websites have been deployed worldwide using our products. Our online store speeds up this process by offering over 10,000 apps and add-ons that quickly and easily extend our product.

Q2. Are vendors selling on the Store affiliated with DNN Corp?

The Store web site is operated as a service. Vendors who use the Store web site to sell their products and offer technical support are not agents of the Store. Please review the site Terms of Use before ordering.

Q3. How can I locate products in the Store?

You can locate products in a variety of ways:

• Search Box - Perform a keyword search using the search field at the top of each page
• Categories - Browse by category using the options in the menu, or on product listing pages
• Top Sellers - Review top selling modules and skins

Q4. I need advice on which product is best for my web site. Can the Store assist?

We recommend that you review the product catalog for items which may be suitable for your web site. Look for reviews and questions from other customers on the product listing page, which may assist in your purchasing decision.

A great resource for product recommendations and feedback is also available to those who post on the Forums on the www.dnnsoftware.com site.

Q5. What payment types can I use when placing an order?

The Store accepts payment by credit card and PayPal.

For additional information about purchase orders, please place a ticket in the Help Desk.

Q6. Are there additional fees that apply when ordering from the Store?

Vendors manage sales tax collection that may apply for their sales on their individual product. The Store may also collect other amounts which may apply. Order amounts are displayed during the checkout process.

Q7. How do I receive the software I order?

The files for the order will be available for download in your account after the payment has been processed. Email notification will be sent when payment has been processed and the files are available.

Q8. Is ordering secure?

SSL encryption is used during the order and checkout process.

Q9. How will the charge appear on my credit card statement?

The transaction on the credit card statement will appear as: DNN Corporation.

Q10. When will my credit card be charged?

For purchases of downloaded products, your credit card will be charged the day after your order is completed.

Q11. I have a question about a product.

To ask questions about a vendor's product, look for the vendor's contact info on the product's detail page.

Q12. What are licensing requirements/limitations for products in the Store?

The license for each product is set by the seller. For information about the license for a product, check the product's detail page in the "Product License Details" section. For specific questions about a product's license, be sure to contact the vendor before purchasing.

Q13. Does the Store test the products posted by vendors?

No, the Store does not test or warrant the products posted by vendors.

Q14. Where can I get support for software installation or usage?

To get help with a vendor's product, browse to the Help Desk area of the site and enter a ticket for the vendor.

Q15. Why should I buy on the Store?

Purchasing your product through the Store allows you to keep all of your products for your website in one location. This also allows you to have all of your upgrades and patches located in one place. We also facilitate customer service between the buyer and the vendor on any questions that may arise.